One of
the Things I Have Noticed about CAMHS (Child and Adolescent Mental Health
Services) is the unusual way that they use names. Almost everyone will introduce themselves to
you by their first name - so it is hello to Jude the Healthcare Assistant, and Ted
the consultant psychiatrist - but you
may well find that in practice this is not how they are usually referred to on
the ward.
It is
true that Jude the healthcare assistant, and Annette the nurse, will probably
always remain Jude and Annette to you. Everyone knows them as Jude and Annette, and
the chances are that you will never learn their surnames. They start on first name terms, and they
remain on first name terms, which suits the intimacy that they have to
establish with your child.
You are
more likely to hear other professionals - psychologists, occupational
therapists, social workers - being referred to by their full name, Joe
Smith. The psychologist may introduce
himself to you as Joe, and you may well address him as Joe, but the nurses and
the receptionists, and indeed probably everyone else will typically call him
Joe Smith. It reflects a certain
distance - Joe may not be based on the premises, he may only come in on certain
days - and ward staff do not know him that well. Worse, there may be other Joes around from
which he has to be distinguished, maybe a whole galaxy of Joes, some of whom may be better known on the ward. Senior nursing staff and clinical managers
are also often referred to by their full-name: the ward will be run by Florence
Nightingale, not plain Florence. In this case the surname is more plainly a
mark of respect, reflecting a different sort of distance.
Doctors,
on the other hand, have the most peculiar naming conventions. Doctors seem to carry their titles around
with them like bricks wherever they go.
Ted may introduce himself as Ted, the consultant psychiatrist, but you
will soon learn to call him Dr Jekyll like everyone else. Occasionally, when feeling egalitarian, you
may venture to refer to him as Dr Ted Jekyll in conversation. Trying to refer to him as Ted feels peculiar
because no one else will join you in your little rebellion against
convention. "But Ted said he would
increase the dose." you say, daringly, only to hear them reply, "I'll
speak to Dr Jekyll about that when I see him tomorrow." Throughout all the many conversations you
have with nursing or clinical staff, he will always be Dr Jekyll. It is inevitable: on the ward, Dr Jekyll is king, and no one likes to be over-familiar with the king.
Consultants
are not the only medical degrees in the building. There are junior doctors too, and for them
the naming convention is truly peculiar.
They are universally referred to by their title and their first name: Dr
Sue, Dr Mick, and yes, if they are Spanish, possibly Dr Jesus. No doubt there is a Dr Mohammed out there
too, though he is more likely to be known as Dr Mo. It sounds a little odd at first, but you
grow used to it. It is rather
affectionate, and softens some of the harshness of that brick that they carry
around with them. "Who did your
blood test today Julie?". "Oh it was Dr Jesus".
At least
it is less formal than the school where I flounder endlessly with forms of
address. In school, where discipline is
dominant, rather than empathy, staff are always Mrs Smith to the children and
usually introduce themselves as Mrs Smith, or occasionally as Jane Smith. This form of address persists long after Mrs
Smith has become Jane to you in conversation.
I oscillate endlessly between the different forms, awkwardly trying to
work out when to call a staff member by a first name, how to refer to another
staff member, how to address them in a letter and so on. "Take this letter to Mrs Smith" I
say to Julie, having started the letter with "Dear Jane".

Ahh! You have captured this naming convention perfectly. This was certainly my experience when I first became involved with services 10 years ago.
ReplyDeleteDuring my most recent encounter with mental health services, I discovered an interesting new trend. The other MH professionals called Dr Shrinky, 'Bob' (not his real name!). Of course, out of respect I continued to call Dr Shrinky by his formal title but all the other people involved in my care were known by their first names. Personally, I think it's a good thing. It makes these people more approachable and far far more human. In my opinion, that's A Very Good Thing.
I agree, I think first names are A Very Good Thing, but isn't it odd how difficult it is to use them consistently even when you want to? It's definitely a respect thing.
DeleteI had to smile at this. My son's psychiatrist is definitely a Dr; other professionals refer her as Dr as we do but other CAMHS professionals are referred to their first name. The psychologists are also called by their first name even though they are Drs. I prefer this way as it makes them more approachable and easier to work with; I feel like we're working together. The teachers or the ones at my children's rotten old school were Mr, Mrs or Miss though often in the privacy of my own home I usually called them something else! Deb
ReplyDeleteYes the "working together" thing is a good point - if you work with somebody on first name terms its much easier to think of yourself as working with them, on the same team. Perhaps something that is particularly important for parents who often feel so excluded.
DeleteLiked your comment about what you call people in the privacy of your home! Yes, I've been there too.
My experience is the same as 'chaosandcontrol' really. Everyone refers to my consultant as 'M' but I can't bring myself to do it so I call her 'Dr G!' My GP I always call 'A' though and never 'Dr T', unless I'm speaking to a receptionist to make an appointment and then it's 'Dr T' (not sure what that's about... maybe it's respect and demonstrating that respect?) and whenever she rings she says: "Hi, 'A' here." Interestingly my old social worker would never refer to my GP as 'A.' It was always 'Dr T.' She was of an older generation and I'm sure it was due to her upbringing etc. My new, younger social worker does. My care coordinators and psychologist I call by their first names. Come to think of it I wouldn't even know if they were Miss or Mrs! I think, like other people have said, it makes them more approachable and it is more personal. An interesting post, commented far more than intended as it's given me food for thought.
ReplyDeleteI hadn't even thought about the GP - ours is very firmly Dr M. I know his initial but have no idea about his first name.
DeleteI find the whole naming thing, as an adult, confusing. As a child, you knew where you were - they were Mr Mrs or Dr Thing. Now I don't know. I call my GP Dr Thing, my old GP I called Dr Thing but he called himself S- and that is how my dad referred to him. He also called my psychiatrist by her first name, but I always called her Dr Thing. With the new psychiatrist I'm not actually sure what her first name is, she has always called herself Dr Thing to me. And with my CPN I call her FirstName Surname, because she has never told me what to call her.
ReplyDeleteI like to have handy labels for people - I want them to tell me what to call them! Else I end up confused when thinking about them!
It's interesting there's even that difference between you and your father. What I've noticed on my daughter's ward is that even when someone tries to establish what they are called, it doesn't always work - I think "Ted" the consultant would like to be called Ted, but despite that people carry on using his title.
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